Refund & Returns Policy

Thank you for shopping with USA City IT. We offer digital accounts and related digital products through our online marketplace.

This policy explains how customers can report delivery problems, request assistance, and submit refund or replacement requests.

Refund and replacement eligibility depends on the product, the circumstances of the issue, the applicable product description, and the terms stated in this policy.

USA City IT sells digital products that may include account login details, access information, or other electronically delivered content.

Unlike physical goods, digital accounts generally cannot be returned through a conventional shipping process.

Customers may submit a refund request within 24 hours of product delivery when they experience a problem with a purchased product.

Examples of issues that may require review include:

• An order that has been paid for but has not been delivered.
• Incorrect login information supplied with a purchased account.
• A product that does not match a material detail in its description.
• A product that cannot be accessed when first delivered.
• A duplicate or incorrect order requiring investigation.

Submitting a request does not automatically establish eligibility. We review the relevant order information and circumstances before communicating an outcome.

If you receive incorrect login details, an inaccessible account, or another delivery-related problem, please contact our support team within 24 hours of product delivery.

Depending on the issue, product availability, and the applicable product terms, a replacement may be considered.

Digital account products may have product-specific limitations.

The following circumstances may affect eligibility, depending on the product terms and applicable law:

• A change of mind after digital access has been delivered.
• An issue caused by customer actions after successful delivery.
• An account modified or transferred after delivery.
• A request submitted outside the applicable 24-hour request period.
• An issue unrelated to the condition or description of the product at the time of delivery.

To request assistance, visit our Contact Us page and choose one of the available support channels.

Please provide the following information where relevant:

Do not include personal passwords, one-time verification codes, or unrelated private account information in your request.

After receiving a request, we may review the order record, delivery information, product description, and information supplied by the customer.

We may request additional relevant details if needed to understand the issue.

Our support channels are available 24 hours a day, 7 days a week. Review and resolution times may vary depending on the circumstances.

If a refund is approved, we will communicate the information needed to complete the process.

Our refund processing timeframe is 3–7 days after approval. Additional time may depend on the payment provider or blockchain network.

Customers should confirm the correct USDT wallet address and network with our support team before a refund is sent.

Some digital accounts may be associated with services operated by independent third-party platforms.

Those platforms may have their own rules, security requirements, and account restrictions.

Customers should review the relevant product description and applicable platform terms before purchasing.

If a third-party platform action affects a purchased account, please contact our support team so the circumstances can be reviewed under the applicable product terms and law.